FAQs
Shopping Information
How do I place an order?
Placing an order is simple. Browse our collections, select the product you like, choose the appropriate size and color (if applicable), and click “Add to Cart.” Once you are ready, proceed to checkout and follow the instructions to complete your purchase.
How do I know which size to choose?
Each product page includes a size guide to help you find the best fit. We recommend reviewing the size chart carefully before placing your order. If you are between sizes, choosing the larger size may provide a more relaxed and comfortable fit.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact our customer service team as soon as possible. Once the order has been processed or shipped, we may not be able to modify it.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping availability and delivery times may vary depending on your location.
How long does shipping take?
Processing usually takes 1–3 business days. Delivery time typically ranges from 7–15 business days depending on the destination and shipping method.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment online.
Payment Information
What payment methods do you accept?
We accept several secure payment methods, including major credit cards such as Visa, MasterCard, American Express, and other supported payment options available at checkout.
Is my payment information secure?
Yes. Our website uses secure encryption technology to protect your personal and payment information during the checkout process.
When will my payment be charged?
Your payment will be charged at the time your order is confirmed.
Why was my payment declined?
Payments may be declined for several reasons, including incorrect card information, insufficient funds, or restrictions from your bank. If your payment fails, please try another payment method or contact your bank for assistance.
Order Returns
What is your return policy?
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. Items must be unused, unwashed, and in their original condition with tags attached.
How do I request a return?
To request a return, please contact our customer support team with your order number and the reason for the return. We will provide instructions for completing the return process.
Do I need to pay for return shipping?
Return shipping costs may vary depending on the reason for the return and your location. Customers are generally responsible for return shipping unless the item arrived damaged or incorrect.
When will I receive my refund?
Once we receive and inspect the returned item, your refund will be processed within a few business days. The funds will be returned to your original payment method.
Can I exchange an item?
If you need a different size or product, please contact our support team. Depending on availability, we will assist you with the exchange process.