FAQs
Shopping Information
How do I place an order?
Browse our pajama sets and robes, choose your favorite print and size, then click “Add to Cart.”
Please check the Size Guide before ordering, as pajama sets and robes have different measurements.
At checkout, enter your shipping details and apply a discount code if you have one. We currently ship to the United States and Australia.
How do I know which size to choose?
Our pajama sets and robes are designed for a relaxed, comfortable fit, so you can usually choose your regular size.
Please check the Size Guide before ordering, as pajama sets and robes have different measurements. If you are between sizes, choose the fit you prefer.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible at likeselfliving@gmail.com.
We’ll do our best to help before your order is processed or shipped. Once an order has been packed or shipped, we may not be able to make changes or cancel it.
Do you ship internationally?
At the moment, we ship to the United States and Australia only.
We hope to expand international shipping in the future. If you are outside the US or Australia and are interested in placing an order, please contact us before checking out.
How long does shipping take?
We do our best to process and ship your order as quickly as possible.
Orders are usually processed within 1–3 business days.
After dispatch, delivery typically takes 3–7 business days within the United States and 2–7 business days within Australia, depending on your location.
Delivery times may vary during peak seasons, holidays, or due to carrier delays.
How can I track my order?
Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number.
You can use the tracking link in the email or visit our Track Order page to follow your delivery status.
If you have any trouble tracking your order, please contact us at likeselfliving@gmail.com.
Payment Information
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, and Shop Pay.
Available payment options will be shown at checkout.
Is my payment information secure?
Yes. Our checkout is secure, and your payment information is processed through trusted payment providers such as Shopify Payments, PayPal, Apple Pay, and Shop Pay.
We do not store your full payment details.
When will my payment be charged?
Your payment will be charged when your order is placed successfully at checkout.
After your payment is confirmed, you’ll receive an order confirmation email.
Why was my payment declined?
Payments can be declined for a few reasons, such as incorrect card details, insufficient funds, or a restriction from your bank or payment provider.
Please check your payment details and try again, or use another available payment method such as PayPal, Apple Pay, or Shop Pay. If the issue continues, please contact your bank or payment provider for help.
Order Returns
What is your return policy?
We accept return requests within 30 days of delivery.
Items must be unworn, unwashed, unused, and returned in their original condition with tags and packaging intact.
For hygiene reasons, we cannot accept returns for items that have been worn, washed, damaged, or show signs of use.
To start a return, please contact us at likeselfliving@gmail.com with your order number.
How do I request a return?
To request a return, please contact us at likeselfliving@gmail.com within 30 days of delivery.
Please include your order number, the item you would like to return, and the reason for the return.
Once your request is reviewed, we’ll send you the return instructions. Please do not send items back before contacting us.
Do I need to pay for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
If there is an issue with your order, please contact us at likeselfliving@gmail.com with your order number and photos of the item, and we’ll help resolve it.
When will I receive my refund?
Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 3–5 business days. Please note that your bank or payment provider may take additional time to post the refund to your account.
Can I exchange an item?
If you would like to exchange an item for a different size or style, please contact us at likeselfliving@gmail.com.
Exchanges are subject to availability. Items must be unworn, unwashed, unused, and returned in their original condition with tags and packaging intact.
If the item you want is unavailable, we can help you with a return instead.